Subscription Terms

Last updated: 24 July 2026

These terms apply to recurring Sonnywebs plans. The plan page or service agreement identifies the included work, billing period, response targets, exclusions and any minimum commitment.

Billing and renewal

Recurring charges are collected through the selected payment gateway when automatic renewal is enabled. The customer authorises the gateway to charge the approved payment method according to the displayed schedule. Taxes and third-party charges may apply.

Included capacity

Subscription work is limited to the capacity, request method and service categories stated for the plan. “Unlimited” requests, where mentioned, do not mean simultaneous or unlimited labour. Requests are reviewed, prioritised and completed according to scope and available capacity.

Plan changes

Upgrades may take effect immediately or on the next billing date. Downgrades normally take effect at the next renewal. Any proration or credit will be shown or agreed before the change.

Failed payments

We may retry a failed payment and contact the account owner. Service may be restricted or suspended when payment remains outstanding after reasonable notice.

Cancellation

Customers may request cancellation through the available account or support channel. Cancellation normally prevents the next renewal and does not automatically refund the current billing period unless the plan or applicable law states otherwise.

Handover

At the end of a subscription, access, files and documentation are handled according to the service agreement. Third-party licences or services funded by Sonnywebs may end unless transferred or renewed by the customer.