This policy applies unless an accepted proposal or statement of work states different cancellation terms.
Before work begins
A cancellation request received before resources, licences or third-party services are committed may qualify for a refund less payment-processing charges and any non-recoverable cost.
Custom work in progress
Deposits and payments covering discovery, design, development or another completed or commenced milestone are non-refundable to the extent work has been performed. Any eligible balance is calculated after completed work and committed costs are deducted.
Digital delivery and approvals
Approved or delivered digital files, source work, licences and completed services are not refundable merely because preferences change. We will first use the agreed revision or correction process to address a valid delivery issue.
Hosting, domains and renewals
Domain registrations, hosting, software subscriptions and other third-party purchases are non-refundable once ordered except where the supplier refunds Sonnywebs. Renewal instructions should be cancelled before a purchase is made.
Duplicate or incorrect payments
Verified duplicate payments and genuine overpayments will be returned to the original payment method or another verified account. Bank and gateway processing time may apply.
How to request a cancellation or refund
Email info@sonnywebs.com.ng with the client name, project or invoice number, payment evidence and reason. We will review the scope, work completed and committed costs before issuing a written decision.
